Industry: Public Utilities
The Challenge
Fake receipts, fragmented customer data, and manual processes led to widespread fraud and revenue losses. Customers also struggled to access services easily.
Our Solution
We developed a centralized digital platform combining a modern website with an upgraded internal application for fee collection and customer service management.
Key Features Delivered
• Secure online payment system via Remita API
• Automated receipt generation
• Centralized customer database
• Fault and service request portal
• Staff transaction monitoring dashboard
• Audit trail for every payment
• Role-based access control
Impact Delivered
• 70 percent drop in reported fraud cases in the first year
• 55 percent increase in verified revenue collection
• 65 percent reduction in billing complaints
• Over 150,000 customer records digitized
Delivery Time: 8 weeks